A support and bug triage rotation in Slack

Incoming bug reports, support escalations and "can someone look at this?" messages get answered faster when one named person owns them this week. A triage rotation makes that person visible: Dutyroll posts who is on triage in the channel where the requests arrive, so whoever asks knows whom to tag.

Add to Slack Free for one rotation. Pro is $9/month per workspace.

Example

Typical setups: a weekly support desk rotation in #support, a bug triage rotation in #bugs on Mondays, or a daily first responder for a customer channel (every weekday). /dutyroll who shows who is on duty in every rotation at once.

Set it up in two minutes

1. Add Dutyroll to Slack (the workspace admin may need to approve it).
2. In the channel where the hand-over should appear, type /dutyroll new.
3. Fill in the form: the duty's name, the people in order, the channel, weekly (pick the day), every weekday, every 2 weeks or monthly (pick the day of the month or the last Friday, say), and the time. The time is in your Slack time zone.
4. Dutyroll posts an announcement now, and the hand-over at the time you chose: who is on duty and who is next, with Skip and Swap with next buttons.

What Dutyroll does not do

• It does not page or call anyone and has no escalation; it posts a message in a channel. If you need phone or SMS alerts, use a paging tool and keep Dutyroll (or not) for the visible weekly hand-over.
• It does not sync with PagerDuty, Opsgenie or calendars, and does not update a Slack user group (@oncall) yet.
• Cadences are weekly (one day), every weekday (Mon-Fri), every 2 weeks or monthly (a day of the month, or the last Friday, say, of it). No custom shift lengths. Away dates are entered in Dutyroll (Mark away, and the hand-over skips that person); there is no calendar or HR-tool sync.
• It is new (October 2026) and not yet in the Slack Marketplace; you install it from this site.

Price

Free for one rotation. Pro is $9/month per workspace for unlimited rotations (support desk, bug triage, on call, standup host...), whatever the number of people.

More guides

• On-call rotation in Slack
• Standup host rotation in Slack
• Support and bug triage rotation in Slack
• Slack rotation app pricing: per workspace vs per user
• Rotating a name with Slack Workflow Builder (and what to use instead)
• Round robin in Slack: a scheduled round-robin app
• Slack rotation apps compared: Pagerly, Rotation App, RosterBird, Dutyroll
• A duty roster in Slack